TAB ACCOUNT: TERMS AND CONDITIONS:
The following rules pertain to betting through interactive wagering systems, including
telephone, on-line, mobile and other technology facilitated betting.
In order for one to partake in betting, one has to be over the legal age of 18 years and
adhere to the provisions of the National Responsible Gambling Programme.
A customer must have an active account with the Operator in order to transact through
telephone, on-line, mobile and other technology facilitated betting wagering systems.
In adherence to the new Consumer Protection Act No. 68 of 2008 clients are to be made
aware and understand and accept any liability or risks involved by entering into this
In respect of online clients, the individual has to specifically accept the terms and conditions
by pressing a button on his computer in which his/her actions amount to an acceptance to
the terms and conditions of their TAB account.
In order to comply with the requirements of the Financial Intelligence Centre Act No. 38 of
2001(hereinafter referred to as “FICA”)clients are required to furnish valid and legible copies
of identity documents or passports as well as proof of their residential addresses; a utility bill
or bank statement not older than 3 monthswithin 7 days of opening an account and prior to
any account withdrawals being processed.
These rules shall be published and made available to the customer and the Company shall
publish any amendments hereto on the website.
A customer who places bets or claims to have placed bets on the totalisator shall be deemed
to have read these rules and to have agreed to be bound by these rules including any other
rule(s) or condition(s) which may apply to the event, bet or contingency in question.
The customer indemnifies TAB, its staff and agents from any claim or damage arising from
any act or omission done in good faith in the execution of any instruction or function
whatsoever, including, but not limited to any lawful compliance with the various legal
requirements imposed by the law.
Bets can only be accepted whilst the approved wagering system is operative.
The result of a race shall be official when they are declared as such in terms of these rules,
that is when the “All Clear” is declared by the racetrack and the “Official result” is
announced by the Operator.
If a customer has not transacted on or made claim on a deposit made into a betting account
held with the Operator, the account will be cleared off the active betting system after 18
months and we will need to provide a request in writing to re-activate the account along
with FICA documentation. After a period of threeyearsthe customer will lose claim to this
money. This money shall be forfeited by the Customer to the Operator and declared as
income. Inactive accounts are cleared off the system after 18 months and customers will
need to request verification in writing and provide all FICA documentation.
The Operator shall be entitled to terminate the contract or account with immediate effect
at its sole discretion. The customer shall not have any claim of whatsoever nature against
the Operator arising out of the lawful cancellation of such contract or account other than to
claim a refund of the money outstanding to the credit of his account on condition that
recent FICA documentation is submitted.
Subject to the provisions of applicable provincial or national legislation, gambling or
otherwise, the Operator shall decide on any dispute arising in any way whatsoever from the
running of the totalisator betting transactions. For this purpose, the Operator shall be
entitled to conduct an inquiry, which the complainant shall be obliged to attend, answer
questions and be entitled to be heard, make representations and call witnesses.
Any dispute that remains unresolved may be referred to the relevant Governing Body.
Should it be determined that punters are cancelling bets or acting in a manipulative manner,
Phumelela shall exercise its discretion to prohibit punters from taking further bets.
Phumelela shall further exercise its right of discretion and prohibit those people who have
been excluded from the gambling database from taking bets.
Clients may contact TAB customer care for assistance on 0861 444 822.
1. PROCEDURE FOR PLACING A BET
1.1 It is recommended that customers make a written record of their intended bets
before calling the TAB Betting Call Centre. This will make reading your bets to the
Tele-Consultant (“Consultant”) easier.
1.2 Before placing your bets, you will be required to state your Account number
andPIN/CODE to the Consultant for verification purposes. The Consultant will then
advise you of the current balance in your account.
1.3 TAB shall not be held responsible and or liable in the event that anyone else is
fraudulently using your account number and or the pin/code that is allocated to the
end user. This applies to any customers using online; mobile other technology
1.4 If you are satisfied that the balance stated by the Consultant is correct, you may
proceed to place your bet(s).Specify your bet(s) in full (no abbreviations) as well as
the subject matter of your bet (horse racing and/or sport) and all the relevant details
pertaining to the bet(s). After the placing of a bet through a telephone, the Operator
or Consultant shall orally confirm what he/she has keyed in and obtain authority
from the customer to transmit the bet to the system. It is the duty of the customer
to ensure the bet(s) placed is correct. This will constitute as the final transaction
confirmation.Only these bets will qualify for a result and a dividend (if they are
1.5 If the customer does not query or rectify the oral confirmation of the bet(s) by the
Operator or Consultant, he/she is deemed to have accepted the details as called
back by the Operator or Consultant as being correct and thus becomes bound by the
call back.No bets may be altered after they have been accepted.
1.6 The Consultant will then provide you with the new balance at the end of each call.
1.7 The customer shall not have any claim of any nature against the Operator and/or
any of its employees arising from a failure to accept his/her bets because of delays
caused by a breakdown in the telephone system and/or other telecommunication
system for whatever reason.
1.8 RECORDING EQUIPMENT AND WAIVER OF RIGHTS:
1.8.1 For the protection of the customers all telephone transactions shall be recorded.
1.8.2 The recording shall be retained for a period of 14 days following the race meeting or
event, before being erased. In the event of a dispute being lodged the operator shall
retain the recordings until the dispute has been resolved.
1.8.3 Disputes regarding account balances and betting transactions must be made in
writing within 14 days of the race meeting or event concerned. The customer shall
not have a claim once this period has elapsed and the dispute has not been raised.
2. DEPOSISTS INTO TAB ACCOUNTS.
2.1 Deposits into TAB Accounts can be made at any TAB Branch or Agency (“Branch or
Agency”); online; electronically through any means made available by TAB; at/ TAB’s
associated banks,(details listed below) or through any other Bank agreed to by the
parties or by Credit Card.
BANK NAME ACC.NO BRANCH CODE BRANCH NAME
FNB 50972852493 255005 BANK CITY
STD 00483443 004805 BRAAMFONTEIN
NEDBANK 1979372667 197905 MAIN STREET
ABSA 9056461974 632005 BOOYSENS
2.2 Only your TAB account number is needed as reference (Beneficiary reference) when
making a deposit.
2.3 Any person may deposit funds on behalf of an Account holder.
2.4 TAB, may, at its discretion, refuse to accept any deposit.
2.5 Customers shall only be authorised by the Operator to make withdrawals on the
effects of their dividend(s) and not their deposits. The only exception to this rule
shall be on final closure of the account by the customer, subject to the sole
discretion by TAB.
2.6 Funds can only be used once cleared and available to be used. Deposits of nonguaranteed
cheques will require fourteen (14) working days from date of receipt
before the account can be credited with the amount of the deposit. NO third party
and company cheques will be accepted and TAB will not take responsibility for any
2.7 TAB, will not accept any responsibility for the late transmission and clearance of any
funds deposited into the Customer’s Account.
2.8 Receipts will only be issued against cash deposits made at a Branch or Agency.
2.9 It remains the customer’s responsibility to prove any deposit made into their
3.1 Withdrawal requests can be made at any Branch or Agency; online; electronically
through any means available by TAB, or transferred automatically into the
customer’s nominated bank account.
3.2 A valid Identity document or driver’s licenseas well as the three (3) letter code will
be required whenever a withdrawal request is made at a Branch or Agency. The
client’s security or personal identification code is to prevent unauthorised use of the
account and must not be divulged to other parties.
3.3 The client shall immediately notify the Operator should he/she lose his/her account
3.4 TAB reserves the right to request formal identification (in terms of the F.I.C Act)
when making a withdrawal of any amount.
3.5 TAB reserves the right to make part or all of the payment by cheques.
3.6 A bona fide payment made by TAB will release TAB from any further liability.
3.7 Customers are only allowed to withdraw the effects of winnings or dividends.
3.8 No electronic transfers to a third party TAB Betting Account or bank account will be
made under any circumstances whatsoever.
4.1 TAB BETTING ACCOUNTS
TAB Betting Accounts is run on a deposit system and bets may only be made provided that
clients have sufficient funds in their Accounts with TAB to cover each bet.
4.1.1 An Account may only be opened in the proper names of individuals and fictitious
names may not be used and no Account will be opened unless the Client has
complied with the requirements of (“FICA”), requiring customers to fully identify
4.1.2 In respect of new customers paying by credit card a copy of the front and back of
the credit card and the credit card indemnity form must be completed and placed on
file. The terms and conditions of TAB apply to the use of the Credit Card.
4.1.3 The minimum sum that may be placed on the credit card telephonically is R 200.00,
the minimum sums for online transactions will be reviewed by TAB
4.1.4 Should a customer request a deposit of R 15,000 or more, the consultant is required
to call the bank for authorisation particularly should the card be a Diners card.
4.1.5 In the event that a transaction is declined, the consultant will inform the cardholder.
4.1.6 Should a client wish to close an existing account he/she may do so on the proviso of
a letter from himself/herself stating his/her wishes to do so.
4.1.7 A closed account may only be re-opened after a certain period of time has elapsed.
Such period is to be determined by TAB.
4.1.8 The same rules, regulations and procedures apply to the re-opening of an account as
previously stated within this Agreement.
4.1.9 Any change to your Account details should be made in writing. TAB is to be notified
of any change in address of a client within a reasonable time of such change taking
place and new FICA documentation must be provided.
4.1.10 TAB reserves the right, at its discretion, to suspend an Account without prior
4.1.11 TAB Account holders may only place bets by telephone, internet, or any other
technology channel approved or made available by TAB from time to time.
4.1.12 All bets placed with TAB are subject to the Totalisator rules in force at the time and
to any provisions laid down by any legislation regarding horse racing and betting
passed by any competent authority.
4.1.13 TAB will not be responsible for any unauthorized use of a client’s account, including
in cases where a client’s signature has been forged and/or pin fraudulently obtained,
unless TAB has been advised of such prior misusing taking place. It remains the
responsibility of the Client to safeguard his/her three (3) letter code, account details
4.1.14 Clients must conduct their Accounts in a responsible and legitimate manner,
observing all applicable laws, rules and regulations, including (but not limited) to the
provisions of FICA.
4.2 TELEPHONE TRANSACTION CODE/PIN
4.2.1 No transaction whatsoever will be permitted unless the correct PIN is quoted on
4.2.2 For the customer’s own protection, it is essential that under no circumstances
should his/her account number or code/PIN be divulged to any person other than
the authorised members of staff of TAB.
4.2.3 TAB recommends that customers change their PIN’s on a regular basis for further
protection and security.
4.3.1 No statements of Accounts will be issued to the customers unless on specific request
by the customer.
4.3.2 TAB reserves the right to rectify any balance on the customer’s account without any
4.3.3 Should a TAB Account go into a negative balance due to an operator or system error
the customer will be liable for any amounts outstanding.
4.4 CLOSING TIME FOR BETTING
4.4.1 Betting closes at the start of any event on which betting is available or the first leg of
a multi leg event. However it is strongly recommended that bets be placed well in
advance of the advertised starting time of an event.
4.5 DIVIDENDS AND REFUNDS
4.5.1 Dividends of winning bets will be automatically credited to the customer’s account
upon the results of an event being declared official in terms of the totalisator rules.
4.5.2 Refunds on late scratching(s) will also be credited the same way and at the same
time as dividends.
4.6 RESULTS AND DIVIDENDS INFORMATION
4.6.1 Owing to the large volume of calls at the TAB Betting centre, consultants are not
permitted to give the results of any dividends of any event.
4.6.2 Customers can instead consult other sources of such information, including the
relevant newspapers, telly track, or by calling the customer information lines on the
numbers published in the relevant publications or Customer Care on 0861 444 822
to request the dissemination line numbers.